Bad Service from Consultant

I took an extended warranty with Innovation Group in January this year , have been waiting for the policy documents ever since , every time I call, I being told it will be emailed to my email address which I have confirmed with then numerous time. how do I know what I'm covered on without these Documents.<br> <br> Funny the premiums are being deducted, I find this very weird and not sure about my future relationship with this business.<br> <br> Having called 4 times this week and I still find no joy.