Bad service from beginning to end

I have requested a cancellation for my extended warranty since the end of October 2021 on my old Toyota and up until now, this matter has still not been resolved. I only get an email from the Innovation Group this week that its cancelled and that my refund will take place 7-10 working days. This totally unacceptable. After numerous phone calls(which no one answers) and been transferred to 4 different people who don't know what they are doing(including the supervisor Lekalakala), I have to now wait until December for my refund to take place. This is extremely bad service. I want someone senior to call me and get my refund paid to me by close of business tomorrow.