Bad service

Very bad customer service

I have Tyre and mag cover. I hit a pothole on the way and I called in the Innovation. I was told to get to Tigerwheel and Tyre nearer to me. I drove from Carletonville to Randfontein Tigerwheel. Photos were taken as instructed and sent and no help or call from them. I followed up the claim and I was now told that the claim is done over the phone by the service provider. Service provider logged in the claim and they required photos which the service provider indicated that she had long sent the photos approximately an hour ago with my ID number as reference. She however sent the photos again which were received on the third attempt .I am still waiting. Iam told to wait no more that 2 hours after the receipt of photos for approval. Iam still waiting, I have to get my son from creche' at 17H00 at Carletonville. Iam stuck . I wish I was advised by the staff and I would have made arrangements. Agents even raise a voice on me when talking to them,in fact one agent .They can't treat claims individually as per their merits