Bad service ever

Item: Innovation Group
Rating: 1
Author: Ophilia M

Bad service ever, like I asked them to cancel my policy long ago in December, but policy still active. And the reason why I wanna cancel it was because of the service I have received. Very poor. And now they jusy prove what I though about them. Why is it so difficult to cancel this

Helpful (0)

Replies (2)

Innovation Group's replyOfficial

31 Jan 2020, 07:25

Hi Ophilia ,

Thank you for taking the time to contact Innovation Group and notifying us of your complaint.

Please be assured your complaint will be reviewed and a consultant will be in touch with you.

Thank you.

Kind Regards,
Complaints Team

Innovation Group's reply31 Jan 2020, 07:25

Official

Innovation Group's replyOfficial

11 Feb 2020, 11:51

Dear Client, Thank you for your patience and allowing us the time to investigate your complaint. We confirm that a complaints consultant has provided feedback on the concerns raised. We apologise for the inconvenience caused and we appreciate your understanding. Kind regards,Complaints Team

Innovation Group's reply11 Feb 2020, 11:51

Official