Bad service, DO NOT TAKE OUT A POLICY WITH INNOVATION GROUP!!!!!

I have been paying this extended motor plan since September 2019. Now I just serviced my car today (28/09/2020) and I was told that I missed a payment which is a debit order in March 2020, which I know is a lie. So now I was not helped. I still payed the Toyota dealership where I took my car for service the full amount owed to them which was supposed to be covered by Innovation Group service extended motor plan. This is the worst company ever. I don't know if they are taking advantage of the fact that I'm an elderly woman aged 67.