BAD SERVICE DELIVERY EVEN IF YOUR POLICY IS PAID IN FULL.

I have never claimed on my policy for rim and tire. I am covered for the amount of R40 000,00. When taking out the policy everything was checked including the rims. I experience a problem with one of my rims. Wheel and Tyre's tries to fixed it without success. The advice was to replace the rim. I paid my policy but know that they must pay that don't even pay a tenth of the cost to replace the rim. It is very poor service and totally unacceptable. My cover is clearly enough for them to pay all the cost (I am prepare to pay access of 10%). This is not a cover that I will recommend. It seems that it is a general issue from Innovation Group I am not the only one complaining. Louise Malan