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Nomfundo N
1 reviews | Active since Feb 2024
18 Feb 2024, 14:10
Bad Service
Bad Service !!!
False adverti*****t , they say they cover things but fail to process when you claim . Bought a car from webuy cars that's dekra gold type A, haven't driven the car even a month and it started giving me an alert that says " Engine failure hazard" , took it to Renault Centre on Friday and non of the things that are said to be the problem can be claimed for though they are there in their section of limits liability. I want to cancel this warranty and get my money back because they are useless!
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Innovation Group's replyOfficial
19 Feb 2024, 09:01Dear Nomfundo Nkuta We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply19 Feb 2024, 09:01
Official
Dear Nomfundo Nkuta We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team