NR
Nathi R
1 reviews | Active since Jun 2020
05 Oct 2020, 09:02
Bad service
I'm not happy with the service I received from innovation group. I mean they always debit thier premium every month but when it comes my time or turn to claim, they delay. Currently I don't have anything to drive. I left my car at Bosch workshop on Wednesday and my claim is not yet authorised. Bosch tried to communicate to innovation several times but still they delay. If innovation group can't assist me today, can I get my car back including all premiums and stop paying their useless mechanical warranty insurance.
My policy number :***
Helpful (0)
Replies (3)0
Replies (3)
Innovation Group's replyOfficial
05 Oct 2020, 10:32Hi Nathi,
Thank you for taking the time to contact Innovation Group and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Complaints Team
Innovation Group's reply05 Oct 2020, 10:32
Official
Hi Nathi,
Thank you for taking the time to contact Innovation Group and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Complaints Team
NR
Nathi R's updateReviewer Update
06 Oct 2020, 12:27I'm still waiting and no one is explaining regard my claim, I've been patient enough. Tomorrow I'm going to work
NR
Nathi R's update06 Oct 2020, 12:27
Reviewer Update
I'm still waiting and no one is explaining regard my claim, I've been patient enough. Tomorrow I'm going to work
Innovation Group's replyOfficial
06 Oct 2020, 13:52Hi Nathi,
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
Innovation Group's reply06 Oct 2020, 13:52
Official
Hi Nathi,
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team