jM
justice M
1 reviews | Active since Sept 2017
11 Sept 2023, 14:05
bad service and *********** stuff
Took my car for service and when the dealership submits a claim innovation group consultant tells me that they need to amend my policy why must your internal process affect clients. so, I now have to leave my car at the dealer because you guys want to listen to the sales call what nonsense is that am so disappointed with the service I don't want to lie.
Helpful (0)
Replies (1)0
Replies (1)
Innovation Group's replyOfficial
11 Sept 2023, 15:35Dear Justice Malakoane We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply11 Sept 2023, 15:35
Official
Dear Justice Malakoane We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team