BAD SERVICE and NO RESPONSE

<p>I wish to express my dissatisfaction about Innovation Group Service.</p> <p> </p> <p>On the 11th of August 2016 I sent an email requesting an assistance with regards vehicle shortfall cover claim and to this day I haven’t received even an acknowledgement of my emails of even get an phone call to update of my claim. Every time when I will listen to the pre-recorded voice until I hang. The last time I was lucky to get through was a nightmare as the consultant stated that they have received my email without asking who I am or even get my policy number or ID number. When I ask how can he know who I am without asking my details , he said hold on.</p> <p> </p> <p>On the 22nd of August 2016 I sent a further email this time requesting refund of my premiums since they are not helpful and can confirm I haven’t received anything from them.</p> <p> </p> <p>I regret the day I chose Innovation Group as my insurance and never will I engage myself with them again.</p>