Bad service and Mis information Provided
I'm very disappointed with innovation group for providing me with wrong information from the inception of my service contract. I tried to call and I kept on holding for many minutes without any useful help. The lady called Mpho kept me on the line for almost 20minutes.
I had been paying Faithfully since I took out the policy and when I need assistance all I get is bad service and inconvenience.
Dear Client,
Thank you for your patience and allowing us the time to investigate your complaint.
We would like to apologise for the poor service you experienced when dealing with Innovation Group.
We confirm that a complaints consultant has provided feedback on the concerns raised.
Kind regards,
Complaints Team
Dear Client,
Thank you for your patience and allowing us the time to investigate your complaint.
We would like to apologise for the poor service you experienced when dealing with Innovation Group.
We confirm that a complaints consultant has provided feedback on the concerns raised.
Kind regards,
Complaints Team