Bad service and attitude!

Item: Innovation Group
Rating: 1
Author: Rudzani N

My husband had the worst experience with Innovation group!!! He had a service with his car that he was not aware of! He remembers not opting into buying a service plan but all of a sudden 3 years later after paying cash for all his service plans he finds out he has one. MFC who he’s financed with says the policy is with innovation group and that he must get his money from them. He calls them today and the lady gave him such attitude!! We will not let this go! These people ba rata go ropa batho!!!

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Replies (2)

Innovation Group's replyOfficial

09 Nov 2018, 07:49

Hi Rudzani,

Thank you for taking the time to contact Innovation Group and notifying us of your complaint.

Please be assured your complaint will be reviewed and a consultant will be in touch with you.

Thank you.

Kind Regards,
Complaints Team

Innovation Group's reply09 Nov 2018, 07:49

Official

Innovation Group's replyOfficial

12 Nov 2018, 09:54

Dear Client,

Thank you for your patience and allowing us the time to investigate your complaint.

We confirm that a complaints consultant has provided feedback on the concerns raised.

We apologise for the inconvenience caused and we appreciate your understanding.

Kind regards,
Complaints Team

Innovation Group's reply12 Nov 2018, 09:54

Official