Bad service an d no service
So, I take out a policy and now I want a service done. Emails don't get answered. Call center keep putting your thru to other departments. Rude and not assisting in finding a dealer after I book with Mercedes and still getting nowhere. Very bad service yet they take their money every month.
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Innovation Group's replyOfficial
02 Aug 2023, 08:32Dear Lizelle M, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply02 Aug 2023, 08:32
Official
Dear Lizelle M, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team