Bad service--Absa Innovation group

Good day,

I took my car for service and only to find that my car has a gear box issue. The dealer then called innovation group for approval before they can fix the gear box. Innovation group advised the dealer that my warranty plan is inactive but approved the service only. To my surprise the absa boster plan is active. I called Innovation group to try and resolve the issue. I was then told, they will call me after 2 hours, but I did not receive their call. I then called them to find out what is the delay, only to be told that their supervisor will call me back. I am yet to receive feedback with this regard.

The service from Innovation group is bad.