SF
Sipho F
1 reviews | Active since Jan 2015
05 Dec 2019, 17:23
Bad Service
@Absa I am not happy when I bought my car and I took the warranty, you should know that this innovation group is time wasting when it comes to proving service, they said an assessor will come within 48 hours, even now nothing. When I call for claims they outbound service consultant Mazwakhe lies to me and hangs my phone. Bad taste of customer service ...Time wasting is what you do best I am angry that I cannot get a service after I have paid for my warranty. Someone please help, how many days should I wait . Sipho Ficane
Helpful (0)
Replies (2)0
Replies (2)
Innovation Group's replyOfficial
06 Dec 2019, 09:19Hi Sipho,
Thank you for taking the time to contact Innovation Group and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Complaints Team
Thank you for taking the time to contact Innovation Group and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Complaints Team
Innovation Group's reply06 Dec 2019, 09:19
Official
Hi Sipho,
Thank you for taking the time to contact Innovation Group and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Complaints Team
Thank you for taking the time to contact Innovation Group and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Complaints Team
Innovation Group's replyOfficial
09 Dec 2019, 09:21Hi Sipho,
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
Innovation Group's reply09 Dec 2019, 09:21
Official
Hi Sipho,
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team