BS
Boitumelo S
1 reviews | Active since Jun 2017
18 Jan 2023, 08:28
Bad service :-(
This is the worst cover I ever took. It’s always a struggle to claim from them, they always look for reasons to reject claims. What’s the point of paying for a cover that does not even assist? I called yesterday but could not be assisted, was put on hold for a long time until the phone cut off.
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Innovation Group's replyOfficial
18 Jan 2023, 11:52Dear Boitumelo *****ya, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply18 Jan 2023, 11:52
Official
Dear Boitumelo *****ya, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team