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Dean M
1 reviews | Active since Aug 2020
05 Sept 2023, 13:22
Bad Service
My Girlfriend has had her Car at a engineering shop for almost a month now and still we have not heard if the claim was approved or not its scary to think a lady has to struggle like this just to get her Car fixed. And its not even like they paying the hole Amount. Also she pays every month and then when it come to getting the car fixed they treat you like a ********...
Would not recommend innovation group to anyone we will wait and see how long this process will still take.
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Innovation Group's replyOfficial
07 Sept 2023, 08:18Dear Dean Moolman, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply07 Sept 2023, 08:18
Official
Dear Dean Moolman, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team