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Collin M

1 reviews | Active since Apr 2022

16 Sept 2022, 07:53

Bad service

I bought a car from we buy cars in joburg (south) 2 weeks ago and I experienced a problem with an engine light popped on the dashboard. I took back the car to the dealer on Monday on the 12/02/2022 and they told me they will take my car to the approval MRI workshop called JAG Auto tech for inspection. We buy cars did absolute that as they promised. On Tuesday JAG Auto tech did the Diagnostic on the car and find the problem. Did a claim on my warranty plan innovation group and I got an sms with the claim reference number 659184 . Today is Friday the workshop is still waiting for their assessor. I’m stranded for transport. No update or feedback on my claim . When u call they put on hold for long. Then I’m told I’m in a luxury plan policy. Bull****. They must stop fooling people. Imagine worst experience on my first claim.

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Replies (2)
Innovation Group
Innovation Group's reply16 Sept 2022, 08:29
Official
Dear Collin Maluka, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
CM
Collin M's update19 Sept 2022, 08:05
Reviewer Update
I’m really disappointed. I still haven’t received any help for my claim. Last week Friday I was told an assessor will be send to the workshop were my car is. No one came and no feedback.