bad service

Item: Innovation Group
Rating: 1
Author: Thomoromo R

i was refer to absa to Innovation group for service plan and i joined it 2016. i only used thier service twice and they told my service is expired , but to my surprise they are still deducting and i have asked countless times to cancel it without any success .thier service is terrible and they don't care about my request. how can you deduct my money without using your service? regards

Helpful (0)

Replies (2)

Innovation Group's replyOfficial

15 Jul 2019, 09:11

Hi T****romo,

Thank you for taking the time to contact Innovation Group and notifying us of your complaint.

Please be assured your complaint will be reviewed and a consultant will be in touch with you.

Thank you.

Kind Regards,
Complaints Team

Innovation Group's reply15 Jul 2019, 09:11

Official

Innovation Group's replyOfficial

15 Jul 2019, 16:27

Dear Client,

Thank you for your patience and allowing us the time to investigate your complaint.

We confirm that a complaints consultant has provided feedback on the concerns raised.

We apologise for the inconvenience caused and we appreciate your understanding.

Kind regards,
Complaints Team

Innovation Group's reply15 Jul 2019, 16:27

Official