Bad Service

My Award for poor and bad service goes to innovation group. If you want to be frustrated and see what is a poor and bad service is , I dare you to be an innovation group client. My advice: STAY AWAY FROM INNOVATION GROUP. I have been trying to get a refund from this company regarding on policy ********** which was purchased on 9/01/2014 and was supposed to lapse on 9/01/2016 which never did. I am being sent from pillar to post. After numerous phone calls and emails to them which didn't yield any results while hearing different stories every time I call that the money will be paid into my account soon. Their soon is never. Today i was given a different number of ( 0 ********** 26 ) to call. On calling this number company called ( M- Sure financial group) They know nothing pertaining to refunds relating to innovation group.