Bad service

I've had a very bad experience with this company they cover my vehicle for mechanical warranty bit I've been sitting for a month and a few days now without a vehicle every time I call them its a constant back and forth between me the dealership I purchased my vehicle from and joburg city ford. They constantly keep on passing me around from consultant to manager and the answer is always the same if they do not need one more report from ford they are going to finalize my claim of which never happens when I call them again they need one more report again its been almost 3 reports they have requested to be done on my vehicle. At some point they approved my claim and would cover half of the cost to repair my vehicle and I had to cover the rest when my maintenance plan clearly states that its unlimited.