Bad service

I took an extended warranty on my VW Polo with Innovation group. My vehicle has a mechanical breakdown. Today is week nr 4 that my vehicle will be at Lindsay Saker Alberton. Two claims were logged, second claim VW is waiting for Innovation Group to approve it, Innovation requested documents and pictures from VW and the email was sent to Innovation, Thursday (28 June 2018)morning, Friday morning Innovation claims that they still didn't receive it, two additional email addresses was requested and an email with the documents was sent. Today 2 July 2018 Innovation still claims that they didn't get the documents.

I am stuck without a car as their service is bad.

You can call them any day any time- they always have the message " we are experiencing high call volumes" That is obviously just their default message no matter when you call.