DM
Duane M

1 reviews | Active since Jan 2018

16 Jan 2018, 10:11

Bad Service

I have send an email on the 29 Nov 2017 for the cancellation of my toyota service plan and still they didn't cancel it. I wrote several other emails in Jan 2018 and the lady at the call centre said that the cancellation process takes 21 working days to be finalised. That is bad service.

0
Replies (1)
Innovation Group
Innovation Group's reply19 Jan 2018, 15:52
Official

Dear Client,

Thank you for your patience and allowing us the time to investigate your complaint.

We confirm that a complaints consultant has provided feedback on the concerns raised.

We apologise for the inconvenience caused and we appreciate your understanding.

Kind regards,

Complaints Team