ER
Ernest R
1 reviews | Active since Nov 2019
18 Feb 2022, 10:25
BAD SERVICE
I CALLED INNOVATION GROUP OVER ONE MONTH AGO TO CANCEL MY WARRENTY PLAN, I WAS TOLD THAT IT WILL TAKE 14 WORKING DAYS TO PROCESS, A MONTH LATER THEY ASKED ME TO COMPLETE A FORM IN ORDER TO PROCESS CANCELLATION, 2 WEEKS AFTER NOTHING WAS DONE, AND I WAS ASKED AGAIN TO SUBMIT DOCUMENTS, NOBODY SEEMS TO KNOW THEIR JOB IN THIS DEPARTMENT, WHEN I CALL IN I JUST HEAR PEOPLE HAVE A BALL OF A PARTY IN THE BACKGROUND AND TOLD THAT NOT TO WORRY MY REQUEST WILL BE SORTED, WHAT DOES IT TAKE TO GET ASSISTANCE FROM YOUR COMPANY, THIS IS THE WORST SERVICE I HAVE COME ACROSS, I WILL NEVER RECOMMEND ANYBODY TO TAKE ANY POLICY FROM INNOVATION GROUP.
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Replies (2)
Innovation Group's replyOfficial
18 Feb 2022, 12:10Hi Ernest, Thank you for taking the time to contact Innovation Group and notifying us of your complaint. Please be assured your complaint will be reviewed and a consultant will be in touch with you. Thank you. Kind Regards,Complaints Team
Innovation Group's reply18 Feb 2022, 12:10
Official
Hi Ernest, Thank you for taking the time to contact Innovation Group and notifying us of your complaint. Please be assured your complaint will be reviewed and a consultant will be in touch with you. Thank you. Kind Regards,Complaints Team
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Ernest R's updateReviewer Update
18 Feb 2022, 12:14I HAVE TOLD THAT A MILLION TIMES ALREADY AND NOBODY CALLS ME BACK TO GET THIS ISSUE RESOLVED, I MEAN LIKE REALLY !!! CAN IT TAKE OVER A MONTH TO GET A POLICY CANCELLED. MUST I HEAR A DIFFERENT STORY EVERYTIME I CALL BACK AND EXPLAIN THE SAME THING TO DIFFERENT PEOPLE. ARE YOU GUYS RUNNING A BUSINESS OR CIRCUS.
ER
Ernest R's update18 Feb 2022, 12:14
Reviewer Update
I HAVE TOLD THAT A MILLION TIMES ALREADY AND NOBODY CALLS ME BACK TO GET THIS ISSUE RESOLVED, I MEAN LIKE REALLY !!! CAN IT TAKE OVER A MONTH TO GET A POLICY CANCELLED. MUST I HEAR A DIFFERENT STORY EVERYTIME I CALL BACK AND EXPLAIN THE SAME THING TO DIFFERENT PEOPLE. ARE YOU GUYS RUNNING A BUSINESS OR CIRCUS.