PR
Papa R
1 reviews | Active since Dec 2019
23 May 2023, 16:10
Bad service
I have spent 2 hours and 5 minutes that accumulated to R200 on airtime and couldn't be assisted regarding courtesy car.
I need assistance since i need it urgently and i have been sent from one department to another without been helped.
This company is useless.
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Innovation Group's replyOfficial
24 May 2023, 07:18 Dear Papa Ramose, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best Regards Innovation Group Customer Services Team
Innovation Group's reply24 May 2023, 07:18
Official
Dear Papa Ramose, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best Regards Innovation Group Customer Services Team