TM
Thabo M
1 reviews | Active since Jan 2014
03 Jul 2019, 09:09
Bad policy
Submitted claim on Friday 28/07/2019, assessor send to the dealer on Monday the 01/07/2019 and on the 02/07/2019 the assesor was done and only to submit a report. Today @ 08h30 I called back again, Larry told me apparently they had to send the second assesor since the first one was not booked for my vehicle. It seems now they are playing delaying tactics, all I want is for them to pay the dealership and have my vehicle fixed.
Helpful (0)
Replies (4)0
Replies (4)
Innovation Group's replyOfficial
03 Jul 2019, 09:14Hi Thabo, Thank you for taking the time to contact Innovation Group and notifying us of your complaint. Please be assured your complaint will be reviewed and a consultant will be in touch with you. Thank you. Kind Regards,Complaints Team
Best regards,
Innovation Group's reply03 Jul 2019, 09:14
Official
Hi Thabo, Thank you for taking the time to contact Innovation Group and notifying us of your complaint. Please be assured your complaint will be reviewed and a consultant will be in touch with you. Thank you. Kind Regards,Complaints Team
Best regards,
Innovation Group's replyOfficial
09 Jul 2019, 12:31Dear Client, Thank you for your patience and allowing us the time to investigate your complaint. We confirm that a complaints consultant has provided feedback on the concerns raised. We apologise for the inconvenience caused and we appreciate your understanding. Kind regards,Complaints Team
Best regards,
Innovation Group's reply09 Jul 2019, 12:31
Official
Dear Client, Thank you for your patience and allowing us the time to investigate your complaint. We confirm that a complaints consultant has provided feedback on the concerns raised. We apologise for the inconvenience caused and we appreciate your understanding. Kind regards,Complaints Team
Best regards,
TM
Thabo M's updateReviewer Update
10 Jul 2019, 04:11Thanks, the issue was resolved. Would you please in future be more punctual, as for the courtesy car feature I wish it were at least 3 days instead of 2.
TM
Thabo M's update10 Jul 2019, 04:11
Reviewer Update
Thanks, the issue was resolved. Would you please in future be more punctual, as for the courtesy car feature I wish it were at least 3 days instead of 2.
Innovation Group's replyOfficial
12 Jul 2019, 10:20Dear Client,
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
Best regards,
Innovation Group's reply12 Jul 2019, 10:20
Official
Dear Client,
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
Best regards,