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Richard R
1 reviews | Active since Jan 2022
07 Apr 2026, 12:00
Bad experience with Innovation group
HelloPeter my name is Richard I have bad experience with innovation group They always hang up my calls when we are in the middle of discussion, they never approved my claims till today.
I have made two claims that they never approve tyre and rims warranty and maniacal warranty claim. I am fully covered with WebuyCars warranty but they don’t approve my claims ever since.
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Innovation Group's replyOfficial
07 Apr 2026, 12:53Dear Richard
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best Regards
Innovation Group Customer Services Team
Innovation Group's reply07 Apr 2026, 12:53
Official
Dear Richard
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best Regards
Innovation Group Customer Services Team