Bad experience with innovation group

I had a two year service plan. I hardly use my car and the millage is always low. I did not service my car a year after buying it as the millage was low.I serviced my car once and was advised by the consultant that no matter how low the millage is I need to service the car. I needed to make another service before my policy expires this month. I was advised by their consultant that I should take the car in regardless of the low milage. To my shock innovation rejected my claim due to low millage. The problem is how consultants will tell you different information. I guess I paid for a car service that I will never receive. I was planning to continue with my policy. But not after this experience.