Bad customer service - Car rental during claim

I cannot fault the staff in the warranty claims department. But the rest of the staff have been nothing but difficult to deal with. I have had no transport going on 2 weeks now and have lost income due to not being able to get to work. Every time I call there is someone new telling me something different. All I need is a rental vehicle or a courtesy car so that I may function like a normal human being while innovation gives order after order to Ford about what they need to approve my claim. I was told I would receive a rental once my claim was submitted and this has not happened. Noone seems to want to help me and I am becoming increasingly frustrated as I have no means to get to and from work or even to the shop for food. This matter needs to be sorted out with urgency please as I am now desperate.