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Menzi M
1 reviews | Active since Oct 2020
09 Oct 2023, 17:58
Bad Customer Service
I wrote a review regarding the service plan. Someone from Innovation called me and told me that I would be refunded my money after I had sent the invoice from the dealership and my bank statement. I did send all the documents that were asked of me, but they have never paid back my money. The agent I spoke to closed my query without resolving it.
Here is the query number: GCP-9-2***0-MASENGENI.
Please refund my money.
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Innovation Group's replyOfficial
10 Oct 2023, 14:13Dear Menzi Masengeni, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply10 Oct 2023, 14:13
Official
Dear Menzi Masengeni, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team