Bad Customer Service

This is the experience I had on the 09 October 2015 @ 21:00 at night between Kroonstad and Bloemfontein<br> 1. Was told I don't have benefit and cannot be helped<br> 2. I must pay R1200.00 on the spot to the service provider should I need help.<br> 3.Waited for 5 hours in the dark helpless till I was helped by the stranger ( By the Grace of God)<br> 4. Paid R250.00 in cash to the stranger for the help he provided . <br> I CANNOT BE PAYING THE SERVICES AND NOT GETTING THE BENEFIT OR ASSISTANCE WHEN NEEDED . I contacted Innovation Group on the 15 October to complain about the Bad service i was given and spoke to Ofentse Madibe and he advised that he will refer the matter to his supervisor , on the 16 October contacted me and apologise and ask me the account number to reimburse me and he will again send me the formal apology via Email his name was Lebohang Ntoahae . I sent my banking details through and i received an Email from Mamokete Ramakau requesting my bank statement , I sent it and that was on the 21 October , I have followed up with them and have not received any feedback today. My account was debited again on the 20th of october by this insurance and do not know why as they dont deliver