EM
Evans M
1 reviews | Active since Sept 2020
14 Apr 2026, 15:08
Bad customer service
I recently bought a car from WeBuyCars and also bought innovation group service products, later on I decided to cancel one product for dent &scratch cover. I have since cancelled the cover on the 25 March, 21 days passed and even today no refund has been paid. Now I'm trying to follow up with their call centre and they're dropping my calls, sending from 1 department to another. If I don't get help on this I will have to cancel all the other products within 2 days.
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Innovation Group's replyOfficial
14 Apr 2026, 15:15Dear Evans Mapeya,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best RegardsInnovation Group Customer Services Team
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best RegardsInnovation Group Customer Services Team
Innovation Group's reply14 Apr 2026, 15:15
Official
Dear Evans Mapeya,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best RegardsInnovation Group Customer Services Team
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best RegardsInnovation Group Customer Services Team