bad customer service

my claim has been approved for payment, but your finance department is taking their sweet time making the payment, while everything is signed. meanwhile my car approval is stuck at the bank because you haven't made that payment, haven't sent me the proof of payment so that I can forward it to the bank. My car approval is depended on it and it's really frustrating because i don't have a car and have to rely on using uber, even during this pandemic. worse, i might end up loosing that car because the dealer might end up selling it since I've been waiting for your finance department since 28/04/2021. That's pathetic and worse, once cannot get them everytime we call the finance department