BAD CUSTOMER SERVICE

On Friday the 7th of May 2021 I had a problem with my vehicle while driving to work. I called the dealer where I always do my service and they told me to bring the car same day to them so that they can put in on a diagnostic machine, I did that and they told me what the problem was and that they need to log a claim with my warranty of the vehicle. They did that and I got the claim reference number. The car was with the dealer the whole weekend which is understandable, and as they always do once they log a claim the car gets fixed the next day or two. On Tuesday the 11th of May 2021 I called the call center for Innovation to enquire where the delay was as the car hasn't been repaired yet. I spoke to Khanyisa who advised me that the dealer was supposed to have called them once they are done st*********** the oil pump, the dealer advised them that they did that the same day I called. Then Khanyisa said she will book an assessor to go and assess the vehicle, today its Thursday and the car is not repaired as the assessor hasn't went to assess the car. I called the call center today I spoke to a very rude consultant by the name Mzwakhe who doesn't know what the meaning of customer service is. He told me that the turn around time for the assessor to go and assess the car is 3working days and they are still within that time, and no one has advised us of that turn around time. When I asked him if there's nothing he can do to get the assessor to go assess my car he rudely said I have to wait and there's nothing he can do & he even went to say its okay if I want to report this matter further I can do that. I don't expect this rotten treatment from someone who is supposed to be rendering a good service to me as a client. I want a written apology for his bad behavior towards me, and I want a go ahead given to the dealer to fix my car by no later than 14/05/2021 as I use it to go to work and I have to be at work Saturday morning at 08H00