Bad customer service

Item: Innovation Group
Rating: 1
Author: lerato R

In October I had problem with my car and inquired that my policy will cover my claim.was told to pay the last month which I did .I then send proof of payment to gateway . was surprised when debit order took the last premium.until today I did not receive my refund

Helpful (0)

Replies (2)

Innovation Group's replyOfficial

18 Dec 2018, 07:21

Dear Client

Thank you for taking the time to contact Innovation Group and notifying us of your complaint.

Please be assured your complaint will be reviewed and a consultant will be in touch with you.

Thank you.

Kind Regards,
Complaints Team

Innovation Group's reply18 Dec 2018, 07:21

Official

Innovation Group's replyOfficial

20 Dec 2018, 15:43

Dear Client,

Thank you for your patience and allowing us the time to investigate your complaint.

We confirm that a complaints consultant has provided feedback on the concerns raised.

We apologise for the inconvenience caused and we appreciate your understanding.

Kind regards,
Complaints Team

Innovation Group's reply20 Dec 2018, 15:43

Official