Bad Customer Service
<p>I have a warranty with Innovation and i regret taking a policy out with them!!! I've called in a minimum if 4 times each time holding on for over 50 minutes and no one takes the call. They are always somehow experiencing "high call volumes" no matter which part of the day you call. Who is going to be liable for paying my extremely high phone bill for holding on to calls this long? Apart from that, when i do get through to customer care they transfer me from 1 department to another and no one seems to know anything!!! Absolutely frustrating!!!</p>
Dear Client,
Thank you for notifying Innovation Group of your concerns and for allowing us the time to investigate.
Firstly, we would like to apologise for the poor service you experienced when dealing with Innovation Group. We would like to assure you that this is not the level of customer service we aspire to and can assure you that corrective measures have been put in place to prevent future occurrences of a similar nature.
We confirm that a customer care representative has advised you that we may only assist with mechanical repairs as per the policy terms and condition, the benefit only applies to a total loss of the vehicle.
We trust that the above meets with your understanding and should you require further assistance, kindly contact our customer care. department on ********** .
Kind regards,
Tumi Bacela
Dear Client,
Thank you for notifying Innovation Group of your concerns and for allowing us the time to investigate.
Firstly, we would like to apologise for the poor service you experienced when dealing with Innovation Group. We would like to assure you that this is not the level of customer service we aspire to and can assure you that corrective measures have been put in place to prevent future occurrences of a similar nature.
We confirm that a customer care representative has advised you that we may only assist with mechanical repairs as per the policy terms and condition, the benefit only applies to a total loss of the vehicle.
We trust that the above meets with your understanding and should you require further assistance, kindly contact our customer care. department on ********** .
Kind regards,
Tumi Bacela