BAD CUSTOMER SERVICE

30TH OF AUGUST 2023 @06H07AM I GOT AN SMS ON MY MOBILE ADVISING ME THAT MY DEBIT ORDER FOR THE WARRANTY PREMIUM WAS UNSUCCESSFUL, THIS WAS A SHOCK OF MY LIFE AS I HAVE SUFFICIENT FUNDS AVAILABLE IN MY BANK ACCOUNT. @08H28 I CALLED *** AND SPOKE WITH SYLVIA &EXPLAINED TO HER THE REASIN WHY I CALLED,SHE COULDNT GIVE ME A CLEAR REASON WHY MY DEBIT WAS NOT SEND TO MY BANK AS THERE'S NO SIGN OF ANY RETURNED DEBIT ORDER FOR THE WARRANTY PREMIUM ON MY BANK ACCOUNT. I THEN ADVISED HER THAT I WANT TO PAY AND SHE SHOULD PROVIDE ME WITH THE BANKING DETAILS TO USE,SHE THEN SAID THEY CAN RUN ANOTHER DEBIT WITHIN THE NEXT 5WORKING DAYS/CUSTOMER CARE WILL SEND ME A LINK TO DO THE PAYMENT,AND I OPTED FOR THIS OPTION AND SHE SAID MY ACCOUNT HAVE 2UNPAID PREMIUM AND I TOLD HER THAT THE MARCH DEBIT WAS UNAUTHORISED AS MY PREVIPUS POLICY WAS STILL ACUVE AND THE PERSON I SPOKE TO SAID THE NEW ONE WILL START TO DEBIT FROM THE END OF APRIL 2023. SHE THEN TRANSFERED MY CALL TO NICO AS I WANTED TO ENQUIRE ABOUT A CLAIM THAT WAS PUT THROUGH BY THE DEALER ON THE 25TH OF AUGUST 2023,HE ADVISED ME THAT MY CLAIM WILL NOT BE PROCESSED AS MY ACCOUNT IS BEEN PUT ON HOLD DUE TO THE 2 UNPAID DEBITS&HE ADVISED NE TO WAIT FOR THE LINK THAT WILL BE SEND TO MY PHONE TO DO THE PAYMENT FOR THE UNPAID DEBIT OF THE 28TH OF AUGUST,I WAITED FOR THE LINK UNTIL I DECIDED TO CALL ***&SPOKE WITH A VERY ARROGANT,DISRESPECTFUL SIFISO WHO TOLD ME THAT I WILL NOT TELL THEM HOW TO DO THEIR JOB WHEN I ADVISED HIM THAT I WANT TO MAKE A PAYMENT FOR THE UNSUCCESSFUL PREMIUM THAT WAS DUE ON THE 28TH. HE THEN TOLD ME THAT MY CLAIM WILL NOT BE ATTENDED TO UNTIL THE QUERY OF THE CALL MADE BY ONE OF HIS COLLEAGUES IS LISTENED TO WHICH HAPPENED IN MARCH,I THEN ASKED HIM WHY WAS MY PREVIOUS CLAIM IN JULY APPROVED IF I HAD AN UNPAID DEBIT,HE COULDNT PROVIDE ME WITH AN ANSWER. ALL THAT IM ASKING FOR IS FOR MY CLAIM TO BE ATTENDED TO AS IT IS NOT MY FAULT THAT THE DEBIT WAS NOT SENT TO MY BANK AND ITS CLOSE TO A WEEK NOW THAT THE DEALER HAS MY VEHICLE. SIFISO IS VERY VERY RUDE AND NEEDS TO GO FOR CUSTONER SERVICE TRAININF AND TELEPHONE ETIQUETTE. I HAVE BEEN PAYIMG MY PREMIUMS ON TIME AND I WILL NOT ACCEPT THISKIND OF TREATMENT AND BE EXPECTED TO TAKE A BLAME FOR SOMETHING THAT WASNT MY FAULT