Bad customer satisfaction

I am very disappointed by the service I received from innovation. Wednesday 21 August 2024 the workshop (Euro Spec) I sent my car in for service and was advised that the rear control arms in my car were not in good condition and needed to be replaced.

I have been using the Euro Spec for the past year to service and repair my car and we have successfully made claims for repairs with no problems.

After 48 hours of submitting the claim and not receiving any correspondence I called your offices and was informed that the workshop Euro SPec was not listed in the database, which was very weird as my past 2 claims had gone through without this issue.

I was requested to sign and submit an indemnity form and email it back which I immediately did. I had to call back after 4 hours to enquire if the document was received cause the operator I sent it to was not replying to my emails and did not even bother to inform me what must happen next.

I had to call to enquire what must happen next only to be told that the workshop was sent a form that they must fill in which as to date the workshop has not received it.

So what must happen now ??