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kgantshi M
1 reviews | Active since Jan 2014
10 Apr 2025, 11:24
Bad customer care service
The customer care personnel promised me lies last month regarding my policy, I wanted to reduce the contract period and he said it was possible, today when I asked to check if it was done, the person I spoke to said it's impossible to do such
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Innovation Group's replyOfficial
10 Apr 2025, 11:26Dear Kgantshi Motloutsi, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply10 Apr 2025, 11:26
Official
Dear Kgantshi Motloutsi, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
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kgantshi M's updateReviewer Update
10 Apr 2025, 15:11I received a call from them after i shared my review and they said they will call shortly, its been hours no call
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kgantshi M's update10 Apr 2025, 15:11
Reviewer Update
I received a call from them after i shared my review and they said they will call shortly, its been hours no call