Bad customer care

Hoot service plan that fall under the innovation group. The sales persons are ******. They soled me a service plan and a popup plan. When I received the documents and read through it I found that the words by sales person and what's on paper does not match. I immediately phone them, the couldn't help me cause I have to wait 24 hours before customer care can see what's happening on my policy. Next day I phone and cancel everything. Customer care promise it's cancelled and documents send to me which I still didn't received. But it get better the evening I got a debit order deduction and my debit date is the 15th. So this guy's is dangerous. I called customer care one guy is talking to me and I hear mother whispering from someone else. So now I'm worried. So yah please people beware.