Bad customer care 😞😞😞😞

I am deeply disappointed with innovation group South Africa for vehicle maintenance. I sent my vehicle a service to an outlet that they recommend Wich Bosch car service company To my surprise the car service centre charges more than what they cover and when I serviced my car at Toyota outlet I got charged far less and now with I must pay the difference secondly the technicians picked up that my cabin filters are dirty and need to be changed 😞 but the innovation refuse to cover and swarp it for the next service. I regret that I took this plan