PS
Peter S
1 reviews | Active since Jul 2023
29 Jul 2023, 09:37
Bad Company.
Yesterday took my car for a service...took a service plan out in 2021 yesterday was my last service according to the contract with Will en 2024-03-19.phoned them yesterday because they didn't want to pay for the service, they I formed me that my contract have expired but the still deducting money from my account. According to them I have skipped a service somewhere but service was done in 2021 and 2022 with they paid for.2023 they don't want to pay because my contract expired.worst costumer care ever lying through there teeth.wont recommend to anyone.had to lend money to pay the service. BIG NO NO!!!
Helpful (0)
Replies (1)0
Replies (1)
Innovation Group's replyOfficial
02 Aug 2023, 08:22Dear Peter Sauer, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply02 Aug 2023, 08:22
Official
Dear Peter Sauer, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team