cD
christy D
1 reviews | Active since Jul 2012
13 Nov 2023, 11:03
BAD COMMUNICATION
I have had a policy with Innovation group since I purchased my car. The amount was included every month in my finance for my vehicle from MFC. The amount I pay MFC has not changed so I assumed I still have an active warranty. Only to be told it lapsed in 2021 and not one person notified me so I can extend this. I phoned to find out what is the story and was promised a call back to continue my policy and not a single person has contacted me. I would like my policy reinstated and a refund on the amount I have been paying for a so called lapsed service.
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Innovation Group's replyOfficial
13 Nov 2023, 12:06Dear Christy Dennis,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply13 Nov 2023, 12:06
Official
Dear Christy Dennis,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team