JS
Jolene S
1 reviews | Active since Sept 2022
28 Sept 2022, 18:24
Bad bad service
Reading these reviews I actually don't know how they still get away with the bad service. Battled the whole day to register a claim for my service, which I pay for every month. But no luck because they close at 4. Let's see what tomorrow brings.....
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Innovation Group's replyOfficial
29 Sept 2022, 08:31Dear Jolene Smith, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply29 Sept 2022, 08:31
Official
Dear Jolene Smith, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team