BAD ATTITUDE FROM KHULULEKANI AND BAD SERVICE TO THE ONE WHO ASSISTED RENEWING THE POLICY

On the 16/11/2023 I have renew it the extended service and I cannot remember who I spoke to I was under impression that I have completed the 45 months for the extended service I took in 2021, so the customer service agent did not explain to me that i did not completed the previous 45 months and 2 debit orders which is the old one and new one will go through, I made a call on Tuesday the 28/11/2023 and spoke to Khululekani just to find out why am I double debited and he told me I have to pay and finish the 45 months I ask to be refunded my 407.76 for the new one and cancel it with immediate effect and he told me its impossible to do that. Guys I need the refund of 407.76 and cancel my policy with immediate effect as I cannot afford to pay the 2 extended services every month. I can only pay one at the same time then I will renew once the old one is sorted.