Bad and Poor Service

My car is due for 135 000 KM, When I call them , I was then told that my service plan is expired in March, while I was waiting for 135 000 km. Money was debit and why I was told to bring my car at 135 000 km , knowing very well that my service plan will be expired by then. I waited on a call for more than 12 min because the guy I was talking too , he said I must hold while he was talking to the claim department regarding my claim. Then my call cut off due to airtime and loaded airtime again and the guy I spoke to requested my details again and he told me that the guy that I spoke to first he did not load any note. I ask him to call me back and he said to he cant call me back unfortunately.