Bad after sales service

<p>I took out a policy with the Innovation Group, they prommised me the moon and the stars.</p> <p> </p> <p><br />Until it came time to claim, now they are stating that they require things that was not requested when taking up the policy.</p> <p> </p> <p><br />On requesting a copy of the voice recording of the sale, they are dragging their feet, and I'm not getting anything done.</p> <p> </p> <p><br />How can it take 7 days to get a voice recording?</p> <p> </p> <p><br />If I can warn anyone, do NOT deal with these people as they just take your Money and they do not care about client service.</p> <p> </p> <p><br />If this does not get resolved today, I will cancel my policy and request a full refund on all premiums paid to date.</p> <p> </p> <p><br />This is atrocious service, worst I've ever dealt with.</p>