RM
Reabetswe M
1 reviews | Active since Apr 2016
25 Jul 2024, 16:13
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On Monday 22/07/2024 my account was supposed to be debited an amount of R288.95 and up until today no debit went through. Today I received a message via WhatsApp stating that I missed a payment of R313.95. This isn't an agreed upon amount and there wasnt any communication regarding a raise. I will not pay any penalty fees because my account has enough money for the debit to go through so it's not my responsibility when someone failed to do their job. I expect to pay R288.95 as no communication was sent regarding a raise.
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Innovation Group's replyOfficial
26 Jul 2024, 08:39Dear Reabetswe Moliki, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply26 Jul 2024, 08:39
Official
Dear Reabetswe Moliki, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team