Awaiting Settlement - No Transparency - No Info

Had an accident on the 20th March, Took over two weeks for the assessor to finalize his report, Feel like this was delayed on purpose as i send a email questioning his judgement on starting my car when the oil sump was broken and sitting in the yard for over a week without oil before he even saw the car. Now the 13th April and still awaiting feed back on my settlement , Since the 7th April insurance has been saying that all that is needed is the documents to be signed off. Now my Hire car is to be returned soon, and unable to get finance for a new car as the banks are awaiting settlement on the old car? All i would like is to be informed of what is going on? How far is the process? My life is in limbo awaiting feed back? I need to find a replacement car and cant due to the fact i have no idea what is going on. Even if i find a car nothing i can do till previous one is settled ?Innovation do you realize that you are dealing with people with lives and jobs to get to. All i need is a email or phone call and a due date for payment ... Am i asking to much? R1,500 a month to be ignored ?