AWAITING CANCELLATION AND REFUND SINCE OCT 2018

Item: Innovation Group
Rating: 1
Author: Tammy A

I've been trying to CANCEL this since OCTOBER 2018!! I've email and called but they have no proof of any of this???!!!

Eventually i spoke to a helpful consultant who let me know she would get me a refund, I've followed up and still nothing!!

I got a confirmation email about cancellation on 3 June? NO refund???!!! they trying to locate the voice recording???? its 14 August, what are they searching the country for it????!!!!! DISGUSTING SERVICE, what is the point of this company, they worse than CELL C call centre!!!!!!

Helpful (0)

Replies (2)

Innovation Group's replyOfficial

14 Aug 2019, 10:43

Hi Tammy ,

Thank you for taking the time to contact Innovation Group and notifying us of your complaint.

Please be assured your complaint will be reviewed and a consultant will be in touch with you.

Thank you.

Kind Regards,
Complaints Team

Innovation Group's reply14 Aug 2019, 10:43

Official

Innovation Group's replyOfficial

15 Aug 2019, 14:27

Dear Client, Thank you for your patience and allowing us the time to investigate your complaint. We confirm that a complaints consultant has provided feedback on the concerns raised. We apologise for the inconvenience caused and we appreciate your understanding. Kind regards,Complaints Team

Innovation Group's reply15 Aug 2019, 14:27

Official